"Customer service to us means providing support which is flexible, professional and personal."

In practice, this means that Hammer has dedicated account managers, operates a no-voicemail policy, and provides returns material authorisations (RMAs) within 24 hours , proactive marketing support, flexible credit terms and reseller training - both on-site and at its Basingstoke-based training facilities. Hammer also offers customers unrivalled technical expertise, and a demonstration facility which enables the replication of specific environments to support the selection and implementation of the most suitable solution.