Hammer plc

Service / Support > Returns & Warranty > Returns form

Please fill in the boxes below. All fields marked in orange are required before an RMA can be processed.

Customer Details

Company Name

Invoice Address

Account No.

Contact Name

Telephone No.

Fax No.

Email Addresss

Delivery Address
(if different from
above)

Delivery Contact

Delivery Tel No.

Product Details

Please complete the details of the product that you wish to return.

Model Number

Part Number

Serial Number

Invoice Date

Invoice No.

System Used

Operating System Used

Your Reference

Reason For Return

Please select one of the following reasons for return.

Faulty Product

Please provide as detailed description as possible. (Please note DOA/dead/faulty etc is not acceptable.)

Have you discussed your fault with our technical department already?

If so, what is the Call Log No.

Hard disk drives will be returned to the manufacturer for credit unless a warranty repair/replacement is requested. Any credit applied to your account will represent the value applied by the manufacturer.

Advance Replacement
(If the item is found to be defective within 30 days from date of invoice you may be entitled to an advance swap out)

Manufacturer Warranty Repair/Replacement
(If the item is within the manufacturer warranty period you may be able to return to us for repair / replacement (NB not all maufacturers offer this service)

Credit
(If the item is within the manufacturer warranty period you may be able to return to us for credit, please note the credit value applied to your account will represent that applied by the manufacturer under the relevant credit program)

Shipping Error

Have you received something different to what is detailed on the despatch note?

Please note shipping errors must be notified in writing within 48 hours of receipt.

Damaged Product

Has your product been damaged in transit?

Please note any damage must be notified in writing within 48 hours of receipt.

Eval Return

Please provide the eval order number. (This can be found on the despatch note.)

Request for Credit

Agreement

I confirm I have read your Terms & Conditions and I understand that by submitting a returns request I am agreeing to be bound by your terms and conditions of sale and your Returns Policy.

Agreed

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